krisa

Dear Sir/Madam,

I want to express my strong dissatisfaction with the service I received during my visit to your hotel from March 30th till April 5th.

Firstly, when I first entered my suite I discovered that it wasn't cleantd after the previous visitors: towels were lying on the floor, the bed was untidy, wardrobes were opened and pegs (вешалки) were dropped out of it. The curtains also were unironed and dirty. Such a greeting of a respectable hotel is disgusting.

Secondly, 2 days later it was also found that running water in the bath was switched off and I even couldn't take a shower! In hotels cold and ot running water is neccessary!

And at last, when I ordered fruits in my suite it was delivered only in an hour and 15 minutes by a very gloomy worker who entered the room without permission and then ran away without a word.              

I'm sure I'll nrver rest in your hotel again. And I advice you,    as a manager of the hotel, to guard against such appalling       treatment of your customers in future.                                   

                                                                 Yours faithfully,     

                                                                    Ann Khrisanfova.